Nidhi Sharma
Over 15 years of experience driving enterprise-scale digital transformation. I lead platform innovation at Cox Automotive, overseeing Salesforce strategy for 6,000+ users across 12+ business units.
Over 15 years of experience driving enterprise-scale digital transformation. I lead platform innovation at Cox Automotive, overseeing Salesforce strategy for 6,000+ users across 12+ business units.
I am an award-winning Senior Software Engineering Leader with over 15 years of experience driving enterprise-scale digital transformation across CRM, cloud, and AI domains. Currently, I lead platform innovation at Cox Automotive, where I oversee Salesforce strategy for over 6,000 users across 12+ business units, including Autotrader, Kelley Blue Book, and Dealertrack.
My expertise spans enterprise architecture, AI-enhanced CRM systems, and large-scale platform consolidation. Most notably, I led the groundbreaking SFx Salesforce consolidation initiative—unifying 12 business units and serving approximately 250,000 users. In recognition of this achievement, I received Cox Automotive's "Above & Beyond Award" in 2023.
Beyond corporate leadership, I am a published researcher contributing to the advancement of the technology profession through peer-reviewed publications in artificial intelligence, machine learning, and CRM systems. My research on "Predictive Customer Intelligence" and "AI-Enhanced Data Privacy in Retail CRM Systems" has been presented at prestigious international conferences.
I am deeply committed to developing the next generation of technology leaders. I have mentored over 50
professionals globally, resulting in measurable outcomes such as promotions to senior and lead positions,
certification achievements, and successful career transitions. My current leadership and service roles
include:
- IEEE Long Island Section: Second Vice Chair (2025-2028)
- Menttium Program:
Handpicked Corporate Mentor
- Salesforce Trailblazer Community & ADPList: Active Mentor
-RoseHack 2026 (UC Riverside): Keynote Speaker
In the academic sphere, I have peer-reviewed over 90 research papers for 18+ international conferences across the AI, data science, and information systems domains. I also serve as a Session Chair and hold Technical Program Committee Member roles at venues including ECIS 2026 (Milan) and ICAIC 2026 (Houston).
Direct enterprise-wide Salesforce strategy and architecture across Cox Automotive's portfolio, overseeing multiple Salesforce instances supporting 6,000+ users across diverse business units. Lead cross-functional teams of Salesforce architects, developers, and administrators while driving digital transformation initiatives that align technology investments with corporate strategic objectives.
Led enterprise Salesforce architecture and development across four distinct instances supporting 6,000+ users organization wide. Managed two Agile Scrum teams delivering strategic initiatives, system integrations, and continuous improvement projects.
Delivered enterprise-scale Salesforce development projects, including SAP integration, CPQ implementation, territory management, and custom application development supporting 6,000+ users.
Managed complete Salesforce org administration and development, implementing Service Cloud, knowledge management, and system integrations while providing comprehensive platform support.
Led Salesforce development and administration initiatives, including CRM migration, third-party integrations, and custom application development for media and publishing operations.
Delivered end-to-end Salesforce implementations for education and agriculture sectors, building custom applications with complex workflows, integrations, and reporting solutions.
Led Salesforce platform development and implementation projects, serving as functional team lead for major Sales and Service Cloud deployments across cross-functional teams.
Sustained contribution to the technology profession through three reinforcing channels -
peer-reviewed research, conference leadership, and expert speaking - each independently validating
subject-matter authority in enterprise AI, privacy-preserving systems, and CRM architecture.
Four peer-reviewed publications across IEEE and IJCA, including Best Research Paper Award at IEEE
ICAIC 2026.
Technical Program Committee member across multiple(4+) international conferences.
Session Chair at multiple(4+) IEEE events, and expert re-reviewer for ECIS - Europe's premier
information systems conference.
Speaker at Salesforce TDX 2026 with global Salesforce+ reach, alongside keynote and invited appearances at
IEEE ICAUC, IEEE ICRTCST, ICITAI, and Research Triangle AI.
Documented public reach of 600+ professionals across 20+
countries, built deliberately over eight years.
I speak at events where it matters most — where women, minorities, and first-generation technologists need to see someone like them leading at the frontier of AI and enterprise technology. My goal is simple: make the path visible for those who cannot yet see it.
Great teams are not hired — they are built. Over 8+ years leading globally distributed engineering teams, I have developed 170+ technology professionals through a simple but powerful philosophy: hire for aptitude, coach for everything else.
I deliberately recruit smart minds from adjacent technologies, invest in platform-specific training, and create real opportunities for underrepresented professionals to lead high-stakes work. The results speak for themselves.
READ MORESales Cloud, Service Cloud, CPQ (Oracle Big Machines), Lightning Experience, Classic, Salesforce Communities, Territory Management 2.0
LLM integration with Salesforce, prompt engineering for intelligent agent design, human-in-the-loop escalation frameworks, Agentforce architecture for autonomous service handling, AI-driven case routing and resolution strategies
Apex (Classes, Triggers, Batch, Schedulable, Queueable), Visualforce (Pages, Components, Controllers, Extensions), Lightning Web Components, Aura Components, Process Builder, Flows, Workflow Rules
MuleSoft, Skyvva, REST APIs, SOAP APIs, Bulk API, Metadata API, Platform Events, Change Data Capture, WebSphere Cast Iron Studio
Data Loader, Data Loader.io, CRM Fusion Demand Tools, Data Integration Wizard, Complex Data Migrations
Java, C++, JavaScript, SOQL, SOSL
HTML5, CSS3, JavaScript, jQuery, Bootstrap, XML, JSON
Oracle, SQL Server, PL/SQL, RDBMS
Force.com IDE (Eclipse), Visual Studio Code, Developer Console, Workbench, Git, Bitbucket
DocuSign, TaskRay, Oracle CPQ (Big Machines), ExactTarget/Marketing Cloud, SAP
Agile/Scrum, Waterfall, SDLC, DevOps, CI/CD, Code Review Best Practices